Terms & Conditions

Last updated: 4 August 2026

1. Who we are

Native Reason Limited
7 Clitherow Avenue, London W7 2BJ, United Kingdom
Registered in England & Wales, Company No. 17300129
Email [email protected] · Telephone +44 7737 134 545

We are not currently VAT-registered. If that changes, VAT will be shown separately on quotes and invoices from the date of registration.

2. What we provide

We provide software engineering and IT services, namely:

• Technical audit — a fixed-scope review of an existing codebase or system, delivered as a written report.
• Backend & API engineering — design and build of server-side software and interfaces.
• Legacy rescue — stabilisation, testing and documentation of existing systems.
• Managed support & on-call — ongoing maintenance, patching and incident response.
• Fractional engineering lead — recurring advisory and technical leadership time.

What is not included. Unless a written proposal says otherwise, we do not provide graphic or brand design, marketing services, hardware supply, third-party licence or hosting fees, staff training beyond handover, or legal, tax or regulatory advice. Third-party costs (cloud hosting, licences, domains) are yours and are billed at cost if we pay them on your behalf.

3. How work is commissioned

You may enquire through the form on this website, by email or by telephone. Nothing on this website is an offer capable of acceptance, and no contract exists until:

• we have issued a written proposal or quote setting out scope, price and timescale; and
• you have confirmed acceptance in writing (email is sufficient).

Your written acceptance forms the contract, together with these terms. Where the two conflict, the written proposal takes precedence for scope, price and timescale.

4. Prices and quotes

The prices shown on this website are indicative starting points, not fixed offers. Firm pricing is given in a written quote following a conversation or an audit.

• Quotes are valid for 30 days from the date of issue.
• Fixed-price work is fixed against the scope stated in the proposal. Changes to scope are quoted separately before we act on them.
• Day-rate and monthly retainer work is billed at the rate stated in the proposal.

5. Payment terms

• Projects over £3,000 are invoiced 50% on commencement and 50% on delivery, unless the proposal sets a different schedule.
• Smaller pieces of work and audits are invoiced on completion.
• Retainers and support agreements are invoiced monthly in advance.
• Invoices are payable by bank transfer or card, within 14 days of the invoice date.
• Late payment may attract statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 for business clients. We will always chase in writing before charging anything.
• We may pause work on an overdue account after written notice.

6. Delivery

Timescales are stated in the proposal and are estimates made in good faith. They depend on you supplying, within a reasonable time: system access and credentials, the relevant documentation, a named decision-maker, and answers to questions that block progress.

Where a delay is caused by material you have not provided, timescales extend accordingly and we will tell you in writing. Where a delay is ours, we will tell you as soon as we know, with a revised date.

7. Cancellation

Consumer clients (14-day cooling-off)

If you are a consumer contracting at a distance, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the contract being formed, without giving a reason. Tell us by email to [email protected]. If you asked us to begin work during that period, you must pay for what has been performed up to the point you cancel; if no work has begun, you pay nothing.

Business clients

Either party may end a project engagement on 14 days' written notice, and a support or retainer agreement on 30 days' written notice. On cancellation you pay for work completed and for any third-party commitments we have reasonably entered into on your behalf. There is no exit fee.

8. Refunds

Nothing in these terms limits your statutory rights. Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill.

• If work is defective, tell us in writing. We will re-perform it at no charge within a reasonable time.
• If re-performance is impossible or is not done within a reasonable time, you are entitled to an appropriate price reduction or refund of the amount paid for the affected work.
• Cancelled work is refunded for any amount paid in advance and not yet performed, within 14 days of agreeing the final position, by the method used for payment.
• Deposits are refundable in full if we cancel, or if you cancel before we begin.

9. Intellectual property

Code and documents we write specifically for you remain our property until the relevant invoice is paid in full. On full payment, ownership of that bespoke work transfers to you.

We retain ownership of our own pre-existing tools, libraries and generic components, and grant you a perpetual, non-exclusive, royalty-free licence to use them as part of the deliverable. Open-source components remain under their own licences, which we will identify. Your data, content and existing systems remain entirely yours.

10. Confidentiality

We treat your systems, credentials, data and commercial information as confidential and will not disclose them to anyone outside our team without your consent, except where the law requires it. This obligation survives the end of the contract. We will not name you as a client publicly without asking first.

11. Limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

Subject to that, our total liability arising from a contract is limited to the total fees paid by you under that contract. We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of data beyond the cost of restoring it from your backups, or any indirect or consequential loss.

We are not liable for failures in third-party services (hosting, cloud providers, network operators) that are outside our reasonable control, nor for problems arising from changes made to a system by others after handover.

12. Resolving a dispute

1. Talk to us first. Email [email protected] setting out the problem. We respond within 5 working days and aim to resolve matters within 30 days.
2. Mediation. If that fails, both parties agree to attempt mediation with an accredited mediator before starting proceedings. Costs are shared equally.
3. Courts. If mediation does not resolve it, the dispute goes to the courts of England and Wales.

13. Governing law

These terms and any contract formed under them are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.

14. General

If any clause is found unenforceable, the rest remains in force. Our failure to enforce a term is not a waiver of it. We may update these terms; the version in force is the one published when your contract was formed, and we will send you the current version on request.

15. Cookies and privacy

How we handle personal data is set out in our Privacy Policy. What this website stores on your device is set out in our Cookie Policy.